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Delivery

 
 
 

||      SHIPPING POLICY      ||     SHIP TO COUNTRIES      ||      DELIVERY LEAD-TIME      ||     UNCLAIMED PARCEL         ||

||      RETURN POLICY          ||     WARRANTY      ||

> SHIPPING POLICY

We now offer FREE SHIPPING for all of our customers! We ship either by small parcel, CP Parcel (regular airmail) or Express Mail Service (EMS), depending on the size and weights of the package. The general guidelines for the shipping methods we use are: 

   ●Small parcel with insurance : for items weights under 1 kg to the majority of countries
   ●CP (International Air) Parcel with a tracking no. (can be tracked with your local post office only) : for items
     weights above 1kg to the the majority of countries
 
   ●Express Mail Service (EMS) with a on-line trackable tracking no.: for valuable and high-priced items
   ●S.A.L. : for heavy items over 3 kg to the majority of countries.

We ship within 3 business days of receiving paymentail if all items ordered are readily available. We work with manufacturers and suppliers who ship to us every day. If there are ordered items missing, we will send you a notification letter for the earliest expected delivery date. We will start packing your items ONLY AFTER we receive your order and payment. Any order that is not completed with payment will NOT be reserved. If you are concerned with the availability of items and the earliest available day, it's better that you check with us before you order.

Please note that any local duties, customs, and taxes that apply must be paid by you, the recipient, upon delivery. We try our best to avoid shipping delays and incurring such charges, but we cannot be held responsible for foreign customs delays or imposed duties.

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> SHIP TO COUNTRIES

Europe

  ●Austria 
  ●Belgium
  ●Bulgaria
  ●Czech Republic
  ●Denmark
  ●Estonia
  ●Finland
  ●France
  ●Germany
  ●Greece
  ●Hungary
  ●Ireland
  ●Italy
  ●Latvia
  ●Liechtenstein
  ●Lithuania
  ●Malta
  ●Netherlands
  ●Norway
  ●Poland
  ●Portugal
  ●Belarus
  ●Romania
  ●Slovakia
  ●Spain
  ●Sweden
  ●Switzerland
  ●Turkey
  ●United Kingdon

North America

  ●Canada

  ●United States
 

Asia Pacific

  ●Australia
  ●Hong Kong
  ●Japan
  ●Korea
  ●Malaysia
  ●New Zealand
  ●Singapore
  ●Thailand
 

Middle East

  ●Israel
  ●Saudi Arabia
  ●United Arab Emirates

If your country is not listed in the above list, please contact us at acuteshop@gmail.com to see if delivery is possible. Please note, we ship to your PayPal primary address. If you would like to ship the item to an alternate address, you MUST specify the alternate address in the NOTE section when you complete payment in PayPal.

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>Delivery Lead Time

   ●Small parcel: 5~10 days for Asia / 7~14 days for America/Europe
   ●CP parcel: 5~10 days for Asia / 7~14 days for America/Europe
   ●Express Mail Service (EMS)

- North America/Caribbean: 4-6

- Europe: 4-7
- South America: 4-7
- Middle East: 3-7
- Asia Pacific: 2-5

    ●S.A.L.: up to 3 wks for America / Europe .

To track your EMS packages, please:
1) Go to this websitehttp://postserv.post.gov.tw/WebMailNslookup/ENII_EMS.html
2) Enter your EMS tracking number (the tracking number is listed at the top of this email)
3) Click the "Go" button

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> UNCLAIMED PARCEL

If your parcel is unclaimed and returned to us, we will notify you by email. Such a situation may occur if you are unavailable or the address you provided was insufficient. We will resend your items for you ONLY if you pay for the postage of second trip. If you prefer a refund, the refund will be the purchase price less shipping charges and a 15% re-stocking fee.

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> RETURN POLICY

100% Satisfaction Guarantee
We accept returns Returns must be sent within 7 days after receipt of the item at buyer's own expense. Item must be in new condition and in all original packaging. We issue refund for item's price only.

14-day DOA Guarantee
In the event you receive a non-functioning product, Kawaii Source will provide a full refund plus the return shipping cost provided you contact us within 14 days of receipt of the product (verified by tracking information). The refund will be made to the buyer’s PayPal account once we receive the return product. The 14-day DOA guarantee is offered for electronic items only.

> WARRANTY

We sell only new, never-used products in their original packaging. Please refer to each item description for specific warranty information.

If your product fails after 14 days of receipt up to the end of your warranty period, please email us your sales record and payment details to make a paid return request. We will act as your agent to send the product in for repair; however, you are responsible for shipping costs both ways. If the product was damaged through human error, the warranty will be voided.