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Shipping & Returns

|| SHIPPING POLICY || SHIP TO COUNTRIES || DELIVERY LEAD-TIME || SHIPPING RATES || || UNCLAIMED PARCEL || RETURN POLICY || WARRANTY || Our shopping cart default shipping methods are CP Parcel and with Express Mail Service (EMS). Though we do provide shipping service by the following methods: - Small parcel with insurance (optional): for items weights under 1 kg to the majority of countries - CP (International Air) Parcel with a tracking no. (can be tracked with your local post office only) : for items weights above 1kg to the the majority of countries - Express Mail Service (EMS) with a on-line trackable tracking no.: for valuable and high-priced items - S.A.L. : for heavy items over 3 kg to the majority of countries. We ship within 3 business days of receiving paymentail if all items ordered are readily available. We work with manufacturers and suppliers who ship to us every day. If there are ordered items missing, we will send you a notification letter for the earliest expected delivery date. We will start packing your items ONLY AFTER we receive your order and payment. Any order that is not completed with payment will NOT be reserved. If you are concerned with the availability of items and the earliest available day, it's better that you check with us before you order. Please note that any local duties, customs, and taxes that apply must be paid by you, the recipient, upon delivery. We try our best to avoid shipping delays and incurring such charges, but we cannot be held responsible for foreign customs delays or imposed duties. ^ return to top Europe Austria Belgium Bulgaria Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Liechtenstein Lithuania Malta Netherlands Norway Poland Portugal Belarus Romania Slovakia Spain Sweden Switzerland Turkey United Kingdon North America Canada United States Asia Pacific Australia Hong Kong Japan Korea Malaysia New Zealand Singapore Thailand Middle East Israel Saudi Arabia United Arab Emirates If your country is not listed in the above list, please contact us at acuteshop@hotmail.com to see if delivery is possible. Please note, we ship to your PayPal primary address. If you would like to ship the item to an alternate address, you MUST specify the alternate address in the NOTE section when you complete payment in PayPal. ^ return to top - Small parcel: 5~10 days for Asia / 7~14 days for America/Europe - CP parcel: 5~10 days for Asia / 7~14 days for America/Europe - Express Mail Service (EMS) North America/Caribbean: 4-6 Europe: 4-7 South America: 4-7 Middle East: 3-7 Asia Pacific: 2-5 - S.A.L. : up to 3 wks for America / Europe . To track your EMS packages, please: 1) Go to this website http://postserv.post.gov.tw/WebMailNslookup/ENII_EMS.html 2) Enter your EMS tracking number (the tracking number is listed at the top of this email) 3) Click the "Go" button ^ return to top For CP & EMS parcels, you can view the total shipping amount at end of the ordering process before you check out.For Small Parcel & S.A.L., please refer to the table below. Shipping Methods v.s Postage Calculation Shipg Methods EMS (Express Mail Service) Air Parcel Air Small Parcel S.A.L Parcel size big/small big small big/heavy weight upper limit 20-30kg 20-30kg 2kg 20-30kg Intervals 500g 500g 20g 1kg delivery day 4-7 days 7-14 days 7-14 days 4~6 weeks track on internet Yes No No No insurance optional optional registration optional Country Small Air Parcel S.A.L Parcel first 20g every additional 20g weight under 1kg every additional kg Argentina 0.5 0.4 n/a n/a Australia 0.4 0.3 n/a n/a Austria 0.5 0.4 12 5.7 Belarus n/a n/a Belgaria n/a n/a Belgium 12 5.3 Brazil n/a n/a Canada 11 7 Chile n/a n/a Czech Republic 15 6.3 Denmark 12 5.7 Estonia n/a n/a France 16 6 Finland n/a n/a Germany n/a n/a Greece n/a n/a Hawaii n/a n/a Hong Kong 0.3 0.23 n/a n/a Hungary 0.5 0.4 n/a n/a Iceland 14 6.3 Ireland 14 6 Israel n/a n/a Italy 20 6.3 Japan 0.4 0.3 n/a n/a Korea n/a n/a Latvia 0.5 0.4 n/a n/a Liechtenstein n/a n/a Lithuania n/a n/a Luxembourg 13 5.7 Malaysia 0.4 0.3 n/a n/a Malta 13 6.7 Netherlands 0.5 0.4 12 4.7 New Zealand 0.4 0.3 n/a n/a Norway 0.5 0.4 17 6 Poland n/a n/a Portugal 14 6.3 Puerto Rico 11 6.7 Romania n/a n/a Saudi Arabia 0.4 0.3 n/a n/a Singapore n/a n/a Slovakia n/a n/a Slovenia 0.5 0.4 n/a n/a Spain 15 6.0 Sweeden 14 6.3 Switzerland 13 5.7 Thialnd 0.4 0.3 n/a n/a Turkey n/a n/a United Arab Emirates n/a n/a United Kingdom 0.5 0.4 16 6.3 United States 10 6.7 ^ return to top If your parcel is unclaimed and returned to us, we will notify you by email. Such a situation may occur if you are unavailable or the address you provided was insufficient. We will resend your items for you ONLY if you pay for the postage of second trip. If you refer a refund, the refund will be the purchase price less shipping charges and a 15% re-stocking fee. ^ return to top 100% Satisfaction Guarantee We accept returns Returns must be sent within 7 days after receipt of the item at buyer's own expense. Item must be in new condition and in all original packaging. We issue refund for item's price only. 14-day DOA Guarantee In the event you receive a non-functioning product, Kawaii Source will provide a full refund plus the return shipping cost provided you contact us within 14 days of receipt of the product (verified by tracking information). The refund will be made to the buyer�s PayPal account once we receive the return product. The 14-day DOA guarantee is offered for electronic items only. ^ return to top We sell only new, never-used products in their original packaging. Please refer to each item description for specific warranty information. If your product fails after 14 days of receipt up to the end of your warranty period, please email us your sales record and payment details to make a paid return request. We will act as your agent to send the product in for repair; however, you are responsible for shipping costs both ways. If the product was damaged through human error, the warranty will be voided.