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||SHIPING POLICY || SHIP TO COUNTRIES || DELIVERY LEAD-TIME ||
|| UNCLAIMED PARCEL || RETURN POLICY || WARRANTY ||
We now offer FREE SHIPPING for all of our customers! We
ship either by small parcel, CP Parcel (regular airmail) or Express
Mail Service (EMS), depending on the size and weights of the package.
NOT ALL orders come with an on-line tracking no. The general
guidelines for the shipping methods we use are:
- Small parcel with insurance : for items weights under 1 kg to the majority of countries
- CP
(International Air) Parcel with a tracking no. (can be tracked with
your local post office only) : for items weights above 1kg to the the
majority of countries
- Express Mail Service (EMS) with a on-line trackable tracking no.: for valuable and high-priced items
- S.A.L. : for heavy items over 3 kg to the majority of countries.
We ship within 3
business days of receiving paymentail if all items ordered are readily
available. We work with manufacturers and suppliers who ship to us
every day. If there are ordered items missing, we will send you a
notification letter for the earliest expected delivery date. We will
start packing your items ONLY AFTER we receive your order and payment.
Any order that is not completed with payment will NOT be reserved. If
you are concerned with the availability of items and the earliest
available day, it's better that you check with us before you order.
Please note that
any local duties, customs, and taxes that apply must be paid by you,
the recipient, upon delivery. We try our best to avoid shipping delays
and incurring such charges, but we cannot be held responsible for
foreign customs delays or imposed duties.
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Europe
- Austria
- Belgium
- Bulgaria
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Belarus
- Romania
- Slovakia
- Spain
- Sweden
- Switzerland
- Turkey
- United Kingdon
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North America
Asia Pacific
- Australia
- Hong Kong
- Japan
- Korea
- Malaysia
- New Zealand
- Singapore
- Thailand
Middle East
- Israel
- Saudi Arabia
- United Arab Emirates
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If your country is not listed in the above list, please contact us at service@hotmail.com to
see if delivery is possible. Please note, we ship to your PayPal
primary address. If you would like to ship the item to an alternate
address, you MUST specify the alternate address in the NOTE section
when you complete payment in PayPal.
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- Small parcel: 5~10 days for Asia / 7~14 days for America/Europe
- CP parcel: 5~10 days for Asia / 7~14 days for America/Europe
- Express Mail Service (EMS)
- S.A.L. : up to 3 wks for America / Europe .
To track your EMS packages, please:
1) Go to this website http://postserv.post.gov.tw/WebMailNslookup/ENII_EMS.html
2) Enter your EMS tracking number (the tracking number is listed at the top of this email)
3) Click the "Go" button
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If your parcel is
unclaimed and returned to us, we will notify you by email. Such a
situation may occur if you are unavailable or the address you provided
was insufficient. We will resend your items for you ONLY if you pay for
the postage of second trip. If you refer a refund, the refund will be
the purchase price less shipping charges and a 15% re-stocking fee.
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100% Satisfaction Guarantee
We accept returns Returns must be sent within 7 days after receipt of
the item at buyer's own expense. Item must be in new condition and in
all original packaging. We issue refund for item's price only.
14-day DOA Guarantee
In the event you receive a non-functioning product, Kawaii Source will
provide a full refund plus the return shipping cost provided you
contact us within 14 days of receipt of the product (verified by
tracking information). The refund will be made to the buyer’s
PayPal account once we receive the return product. The 14-day DOA
guarantee is offered for electronic items only.
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We sell only new, never-used products in their original packaging.
Please refer to each item description for specific warranty information.
If your product
fails after 14 days of receipt up to the end of your warranty period,
please email us your sales record and payment details to make a paid
return request. We will act as your agent to send the product in for
repair; however, you are responsible for shipping costs both ways. If
the product was damaged through human error, the warranty will be
voided.
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