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|| SHIPPING
& DELIVERY
|| PRIVACY
& SECURITY
|| RETURNS
& REPLACEMENT
|| ORDERING
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PAYMENT,
PRICING & PROMOTION
|| VIEWING
ORDERS
|| UPDATING
ACCOUNT INFORMATION
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> SHIPPING & DELIVERY
We now
offer FREE SHIPPING for all of our customers! We
ship either by small parcel, CP Parcel (regular airmail) or Express
Mail Service (EMS), depending on the size and weights of the
package. The general guidelines for the shipping methods we
use are:
●Small parcel with insurance : for items weights under 1 kg to the
majority of countries
●CP (International Air) Parcel with a tracking no. (can be tracked with
your local post office only) : for items
weights above 1kg to the the
majority of countries
●Express Mail Service (EMS) with a on-line trackable tracking no.: for
valuable and high-priced items
●S.A.L. : for heavy items over 3 kg to the majority of countries.
We will start packing your items ONLY
AFTER we receive your order and payment. Any order that is not
completed with payment will NOT be reserved. If you are concerned with
the availability of items and the earliest available day, it's better
that you check with us before you order.
Please note that any local duties,
customs, and taxes that apply must be paid by you, the recipient, upon
delivery. We try our best to avoid shipping delays and incurring such
charges, but we cannot be held responsible for foreign customs delays
or imposed duties.
> SHIP TO COUNTRIES
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Europe
●Austria
●Belgium
●Bulgaria
●Czech Republic
●Denmark
●Estonia
●Finland
●France
●Germany
●Greece
●Hungary
●Ireland
●Italy
●Latvia
●Liechtenstein
●Lithuania
●Malta
●Netherlands
●Norway
●Poland
●Portugal
●Belarus
●Romania
●Slovakia
●Spain
●Sweden
●Switzerland
●Turkey
●United Kingdon
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North
America
●Canada
●United States
Asia
Pacific
●Australia
●Hong Kong
●Japan
●Korea
●Malaysia
●New Zealand
●Singapore
●Thailand
Middle
East
●Israel
●Saudi Arabia
●United Arab Emirates
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Delivery
Lead Time
Being
a online store based outside of your country, we find the shipping
delivery lead-time is something very challenging. We always
try to shorten the delivery lead-time for our valuable customers by all
means possible; we promise this is still an on-going efforts
from us!
Many customers found our
items are very much worthy of the wait as our items are often rare and
no way to be purchased in your local store &
country! Or if you plan to buy our items as gifts or for use
in special occasions, it's always the best that you plan earlier and
contact us firstfor checking the availability & making special
shipping arrangments.
We're sure with a little bit planning in advance and acknowledgment,
you will have a very satisfying shopping experience at our
store!
●Small
parcel: 5~10 days for Asia / 7~14 days for America/Europe
●CP parcel: 5~10 days for Asia / 7~14 days for America/Europe
●Express Mail Service (EMS)
●S.A.L.: up to 3 wks for America / Europe .
- North America/Caribbean: 4-6
- Europe: 4-7
- South
America: 4-7
- Middle
East: 3-7
- Asia
Pacific: 2-5
*Please
be reminded
that the above duration does not include weekends and holidays
To track your
EMS packages, please:
1) Go to this websitehttp://postserv.post.gov.tw/WebMailNslookup/ENII_EMS.html
2) Enter your EMS tracking number (the tracking number is listed at the
top of this email)
3) Click the "Go" button
UNCLAIMED
PARCEL
If your parcel is unclaimed and
returned to us, we will notify you by email. Such a situation may occur
if you are unavailable or the address you provided was insufficient. We
will resend your items for you ONLY if you pay for the postage of
second trip. If you prefer a refund, the refund will be the purchase
price less shipping charges and a 15% re-stocking fee.
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> PRIVACY
& SECURITY
A
Cute Shop
is committed to protecting your privacy. We will not sell or disclose
any information that identifies you to a third party without your prior
approval. We may use the information we collect to periodically notify
you about new services or special offers we think you'll find valuable.
If you would rather not receive this information, you may send an
e-mail to acuteshop@gmail.com with
"unsubscribe" as the subject
line. A Cute Shop does not sell, trade or rent your personal
information to others.
> COPYRIGHTS
AND DISCLAIMERS
Restrictions
on the Use of the Materials in Our Web Site: The A Cute Shop website
and all of its content are copyrighted materials, protected by
international copyright laws. The compilation of content on our website
is the exclusive property of A Cute Shop and the brands we carry and
may not be used for any purpose other than browsing, shopping, and
using the information provided for your own private use and
entertainment. Additionally, A Cute Shop name and logos are trademarks
of Cute Life International.
Site
material, including pictures, product descriptions, site features, and
artist biographies, may be downloaded onto one computer or printed out
for personal, non-commercial use only, provided copyright, trademark,
or other proprietary notices are not changed or deleted and, in the
case of printing, that reproduction is not done in large quantities
(defined as ten or more copies of a particular image, description, or
biography). Any modification of the materials on our website or use of
them for any other purpose will violate our intellectual property
rights. Everything you download images and data--remains our property.
We retain full and complete title to the software and to all associated
intellectual property rights.
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> RETURNS & REPLACEMENT
100%
Satisfaction Guarantee
We accept
returns Returns must be sent within 7 days after receipt of the item at
buyer's own expense. Item must be in new condition and in all
original packaging. We issue refund for item's price only.
14-day DOA Guarantee
In
the event you receive a non-functioning product, A Cute
Shop will provide a full refund plus the return
shipping cost provided you contact us within 14 days of receipt of the
product (verified by tracking information). The refund will be made to
the buyer’s PayPal account once we receive the return product. The
14-day DOA guarantee is offered for electronic items only.
Warranty
We
sell only new, never-used products in original packaging. Please refer
to each item description for specific warranty information. If your
products fails after 14 days of receipt up to the end of your warranty
period, please email us your sales record and payment details to make a
paid return request. We will act as your agent to send the product in
for repair; however, you are responsible for shipping costs both ways.
If the product were damaged through human error, the warranty will be
voided.
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> ORDERING
You can place an order with or
without an account but you could receive more benefits when you sign up
an account with us! . If you have any questions about your
ordering please contact us at acuteshop@gmail.com or leave us a message
at our facebook
fans page.
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> PAYMENT,
PRICING &
PROMOTION
We accept
the following payment methods:
1.
PAYPAL
2.
Stripe / Google Pay / Apple Pay (soon available)
3.
Bank Wire Transfer (TT) & Western Union - please contact us
prior to ordering
100% Satisfaction Guarantee
-Risk FREE Shopping
We now offer 100% satisfaction
guarantee and risk-free shopping to make
sure your shopping experience a good one with our
store! If for any reason you're not happy with our
products, you must notify us within 7 days of receipt of your
item and returns must be sent within 7 days after receipt of the item
at buyer's own expense. The item(s) must be sent in original package
and in perfect new and intact condition. You can return them
within 14 days to receive a refund of your payment,
excluding the shipping postage.
Payment
Refund Policy
If for any
reason you need to cancel your order before the order is dispatched,
please pay attention to the following refund policy:
- NO FULL REFUND
after an order was charged: Payment will be refunded in the amount
after deduction of Paypal / Stripe transaction fees already occurred
and non-refundable. Please refer to Paypal transaction fees policy & Stripe transaction fees policy.
- To avoid charge of transaction fee before the
order is processed, please contact Paypal or Stripe FRIST & RIGHT AWAY to cancel the
transaction when you decide to cancel your order. We cannot be held
responsible for a full refund when an order is charged and the
transaction already deducted by Paypal or Stripe.
- HOWEVER,
if you place another order in the same amount as the previous cancelled
order, we will refund your previous transaction fee in courtesy and
showing of good-will for your patronage.
- If the order/item was cancelled by us due to
out-of-stock situation, a full refund will be granted.
International
Buyers - Please Note:
Import
duties, taxes and charges are not included in the item price or
shhipping charges.These charges are the buyer's responsibility. Please
check with your country's customs office to determine what these
additional costs will be prior to bidding/buying. hank you
very much.
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